Terms & Conditions

1. Reservations & Payments

Generally, the price of day trips should be made in one payment, with the exception of those where a deposit is requested in the Leisure Guide. For all overnight or longer tours, a deposit as stated in the Leisure Guide is payable to secure the booking. The balance must be paid in full by the declared date in the Leisure Guide. Any customer who has booked a package with Bay Tours shall not assign, purport to assign, or attempt to re-sell the package (whether whole or in part), rights or interests under these Terms without prior consent from Bay Tours. Any reservation made within six (6) weeks of the tour departure must be paid in full.

2. Medical

Please notify us of significant medical issues when you are considering making a booking so that we can inform you of any potential risks that may present themselves as part of the tour. Bay Tours reserves the right to decline/refuse a booking because of medical concerns.

3. Health & Fitness

At Bay Tours we pride ourselves on giving personal service to our customers. However, our guides are not qualified to provide individuals, who are not of reasonable, able-bodied health, the special time and attention they may need to make their tour a memorable experience. We’re very happy for you to join us if you have a caregiver that can accompany you and provide help to you along the way.

4. Behaviour

Bay Tours & Charters Ltd is not a common carrier and therefore reserves the right to refuse to carry or admit a person whose behaviour is considered detrimental to the enjoyment of the group. By travelling with Bay Tours & Charters Ltd the traveller agrees to accept the authority of Bay Tours staff leading the tour and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, either physical or verbal, or inappropriate behaviour by a passenger may result in their removal from the tour. If staff require a passenger to leave a tour, no refunds will be given and the passenger will be responsible for their own travel costs from that point.

5. Travel Insurance – ask us for a quote with CoverMore

In association with Cover-More Travel Insurance we now offer to members insurance against unforeseen events which may necessitate you cancelling your travel with Bay Tours. This is part of a comprehensive cover policy. It will secure your refund in the event of you having to withdraw from a booking. We just need your date of birth in order to provide you with a quote. There is a $25 excess, payable for each claimable event.

• Should you decide to make use of this insurance, it must be purchased at the time you make your booking and paid in full with your tour deposit.
• Insurance Terms and Conditions apply and will be attached to your Cover-More Travel Insurance schedule which will be forwarded to you following purchase. Please ensure you take time to read through the policy wording and make yourself familiar with the cover it offers.
• Activation of your Policy by way of claim is between you as the policy holder and Cover-More NZ Ltd.

6. Cancellations and Refunds

With Travel Insurance
Should you be forced to cancel your travel with us due to a claimable unforeseen event, Bay Tours will calculate the level of direct refund we are able to make to you. You then simply complete a Cover-More claim form for the difference between the Bay Tours refund and the amount you paid for the tour. Once approved, Cover-More will reimburse you less the $25 excess.

Without Travel Insurance
Cancellation fees without Travel Insurance with us are as follows;

Multi-Day Tours
45 Days or more prior to commencement of the tour:
Full refund, less any non-recoverable payments to suppliers of the tour.

44 to 22 Days prior to the commencement of the tour:
100% loss of deposit paid.

21 Days or less prior to the commencement of a tour:
100% loss of tour price paid.
If you cancel at any time, and following discussion with Kaye or Kerren, you are able to get someone to take your place, you will receive a refund of the amount paid, less an admin fee of $250 and any non-transferable payments to suppliers e.g., flights
We strongly encourage the purchase of Travel Insurance in order to provide peace of mind that the full amount paid is protected (as per Item 4 above).

Day Trips
4 Days or more prior to the

Day Trip:
Refund in full

3 Days or less prior to the Day Trip:
No refund

7. Itinerary Variations

Bay Tours & Charters Ltd reserves the right to alter the tour package (including the itinerary) and substitute accommodation facilities and/or activities to those advertised should unforeseen circumstances beyond our control make changes necessary. The company will always endeavour, at their discretion, to select appropriate alternatives.

8. Tour Cancellations

Bay Tours & Charters Ltd reserves the right to cancel or withdraw any tour or any booking made for a traveller. In this event we will refund the total tour price, but will not have any further liability.

9. Liability

Bay Tours & Charters Ltd are not liable for and deny all responsibility for personal injury or property damage arising out of these activities.
The arrangement providers, namely the carriers providing land, sea or air travel, the operators providing transfers, accommodation, tours, meals and other services, all do so according to their conditions. The traveller accepts the arrangements subject to those conditions and accepts that their rights may be limited to those conditions as found in tickets, vouchers, signs, forms, contracts and the like.
The traveller has no right to claim against Bay Tours & Charters Ltd for any loss, damage, delay or injury caused to the traveller or their baggage whilst under the care or control of an arrangement provider. A traveller’s baggage and personal effects shall be carried at owner’s risk as provided for under the Carriage of Goods Act.
Bay Tours & Charters Ltd is not responsible for any losses or additional expenses due to delays or alterations in air, land or sea travel due to inclement weather, acts of God, strikes, breakdowns, civil unrest, quarantine, or other circumstances beyond its control.

10. International Tours

It is a condition of participation in any of our international tours that New Zealand residents purchase comprehensive travel insurance from the time of booking until the completion of the tour. The insurance must include cover for lost or damaged luggage, accident or sickness, loss or theft of personal belongings and documents and the need to cancel or curtail your holiday. Please note that special conditions apply for pre-existing medical conditions with all travel insurance policies.
You may wish to consider insuring with Cover-More NZ Ltd through Bay Tours.
Ask us about it.
The traveller has full responsibility for ensuring they hold a valid passport and all visas, permits and certificates required for the selected tour as well as any necessary vaccinations to comply with applicable regulations.

11. Brochure Pricing

The prices that appear in the Leisure Guide are valid at the time of publication. The Company reserves the right to change pricing at any time after publication should this be forced upon us. Should changes occur you will be notified at the time of booking.

12. Photographs

The photographs reproduced depict typical scenes experienced, but the subject matter may not necessarily be seen or experienced whilst visiting that destination on any given day. Whilst away with Bay Tours you may be included in some photographs and/or video taken by our guides and drivers that will be used for future promotional advertising purposes and by booking on to this tour you authorise the use of any images you are captured in to be used without any further consent or payment.

13. Acknowledgement and Acceptance

In booking a tour with Bay Tours & Charters the participant(s) acknowledge that they have read, understood and accept these conditions.